15 Jan '13, 3pm

Using live chat to sell domain names

Using live chat to sell domain names

Live support chat can help sell domain names if executed well. Have you ever been on an e-commerce site when a window pops up asking you if you need help? Live chat on e-commerce sites is a critical component of pushing sales and reducing cart abandonment. So I was delighted this morning to see Sedo doing this on their domain listing pages. I had a domain listing on Sedo.com open in my browser for a while. Next thing I know I see a friendly young lady asking if I need help. Ah, a brilliant way to sell more domain names. Push people along in the process. Answer their questions. I’m sure Sedo has been doing this for awhile. It’s just the first time I’ve noticed it. Yet Sedo doesn’t execute this technique really well. I clicked the chat button and I got this window: Asking for your name and email address all makes sense. Especially if it gets placed into a CRM where they can ...

Full article: http://domainnamewire.com/2013/01/15/using-live-chat-to-s...

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