21 Jul '11, 3pm

The Essence of Small Business Excellence #smb #smallbiz #smallbusiness

The Essence of Small Business Excellence #smb #smallbiz #smallbusiness

One of the most important responsibilities of a leader is to create a philosophy of excellence for your people to focus on. Every great business I have worked with has been able to boil down to a handful of key ideas exactly what every employee needs to focus on in order to achieve excellence for the organization. At Walmart, it’s pretty straightforward – Everyday Low Prices… buy it cheap, stack it high, sell it fast! At Southwest Airlines, they understand that success rides on friendly service, low fares, fast turns and team spirit. At Dell the major focus is good technology, built to order, just-in-time inventory and logistics. I could give you two dozen more examples, but the pattern is clear: The goal of the leader must be to deeply understand the key drivers of success for the business and then translate them into a focused philosophy of excellence.

Full article: http://www.networksolutions.com/smallbusiness/2011/07/the...

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