27 Jun '18, 2pm
How to manage client expectations and set clear boundaries
You have to excuse yourself from a family gathering to send a client a quick email. You miss your child’s soccer game because your client needs something. You’re leisurely browsing through Facebook in the evening and a client reaches out through Messenger with a question and wants an answer now. Your client just appeared after going MIA and you’re forced to drop everything and finish their project. When you wake up in the morning, you have three emails from your client — all received after 7 p.m. the night before — and they’re mad that you haven’t responded. The client didn’t meet their deadlines, but they still expect you to meet yours. You’re trying to deal with an upset client because they changed the scope, you provided a change order, and they thought the work should be done for free.