09 Jul '18, 1pm

The small business owner’s guide to smart customer responses https://t.co/gN6o3Kq2vE

The good ones. In a world where customer complaints are plentiful, there are still good folks out there willing to take the time to let a business know just how amazing they are. The aggressive ones. You can recognize irate customers immediately. They aren’t afraid to let you know what you did wrong and how they feel about it. The shy ones. This is the customer who wants to make the issue known, but does everything except take the time to talk to you. In this case, you’re the one that has to pull teeth to get information. The whiner. If you haven’t yet experienced a whiner, feel blessed. The whiner is constant and never stops complaining about their order. Even if it’s not a big deal, they’ll find a way to make it a big deal.

Full article: https://www.godaddy.com/garage/the-small-business-owners-...

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