14 Sep '18, 1pm

Measuring customer satisfaction as a service-based business

Twitter Facebook LinkedIn Google Pinterest RSS There’s one concrete way to know if you’re doing a good job in your service-based business. It’s not necessarily related to revenue or sales. It’s related to measuring customer satisfaction and understanding if your clients are impressed or indifferent about the services you provide. Getting clear feedback from your customers helps you know where you are exceeding, meeting or missing expectations — all of which is tied to being able to sustain and grow your business. The post will look at why measuring customer satisfaction has such a significant impact on your business and also offer tips on how to collect feedback that helps you improve your offerings and business. Why measuring customer satisfaction is so important Measuring customer satisfaction is a process that takes work. So it’s good to know the high value of collectin...

Full article: https://www.godaddy.com/garage/measuring-customer-satisfa...

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