28 Mar '12, 5pm

Great Customer Service Is Key to Profit | Network Solutions Small Business Resources

Great Customer Service Is Key to Profit | Network Solutions Small Business Resources

Happy customers are returning customers, and we all know that returning customers generate more revenue for your company! Providing great customer service can be what separates you from your competitors. Here are five tips on how to not only keep your customers happy, but also keep them coming back. 1.) Keep your promises to all customers – Make sure processing and shipping time frames are accurate. If an item on your site states it will ship within 1-2 business days, make sure it’s shipped within that promised time frame. Of course we know that stock issues may arise; if they do just make sure you keep your customers in the loop. 2.) Communicate – This is essential to keeping customers happy and it goes back to the first tip- if an item is out of stock or on back order, let your customers know. If you use a call center or answering service to take your overflow calls, mak...

Full article: http://www.networksolutions.com/smallbusiness/2012/03/gre...

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