How it works

How it works | Nominet

Home Resolving disputes & complaints Resolving domain disputes How it works The Dispute Resolution Service (DRS) operates within a set of binding policies and procedure and follows a clear path of stages. Most cases are resolved simply in a two stage process using mediation. In some cases, however, an expert decision is required. Stage 1 – The Complaint A complaint is submitted to us via the complaint form on our website. We then send this to the registrant of the domain name, and give them time to respond to the complaint. We send any response to the complainant who can then reply to any new points that the registrant has made. Stage 2 – Mediation Once the registrant has responded, the case can usually be resolved with the help of one of our mediators. In these instances, a trained member of our mediation team speaks neutrally and confidentially to both parties, and discu...

Full article: http://www.nominet.org.uk/disputes/resolving-domain-dispu...