28 Jun '16, 7am

Interview: What It Takes to Create Exceptional Customer Experience

Interview: What It Takes to Create Exceptional Customer Experience

A little less than a month ago, in the middle of the night, hollers of excitement have been heard, as far as the Montenegrin coast I believe. It was the moment when we heard that Brian Solis accepted to be the keynote speaker at Spark.me , the biggest tech and marketing conference in SEE, organized by yours truly as part of .ME’s CSR efforts. Brian is someone whose work we have been following closely over the years, who has a specialty of writing blog posts one can meditate over for days, and who has been one of the first marketing thinkers to start writing about the implications of the technological revolution on business and society. He looks at technological trends from lenses of sociology, psychology, and business, something that has earned him the title of a digital analyst, anthropologist, and futurist. Besides having the privilege of spending two days with someone w...

Full article: http://domain.me/interview-brian-solis-takes-create-excep...

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