30 Jul '16, 12am

Local pet store keeps Portland puppies and guppies well-supplied

Local pet store keeps Portland puppies and guppies well-supplied

At the same downtown location since 1990, Pets on Broadway in Portland, Ore., is the go-to local pet store for everything from hamsters to hedgehog kibbles. The one-stop shop for local pet lovers has built a reputation for both its amazing selection of pet-centric merchandise and its “lifetime customer” service philosophy. “Some of my absolute favorite stories are when parents come in with their children to get their first hamster, their first pet, and in talking with the parents we learn they got their first pet here, too,” says Pets on Broadway General Manager Joe Morton. “Our customer relationships are generational. That’s really powerful.” Employees at the 9,000-square-foot store on a busy Portland thoroughfare learn early on to treat every customer like a friend they’ll have for life — an approach that’s built Pets on Broadway’s loyal, repeat customer base. “We put a ...

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