26 Dec '16, 9pm

5 ways healthcare organizations can use social media to improve patient experience via @plus91

Let’s face it: The healthcare industry sometimes gets a bad rap. And that affects healthcare organizations everywhere. You’ve heard (or maybe even experienced) stories about doctors who are sometimes hours late to their appointments, about complicated insurance bills and about patients’ negative experiences with their providers. Social media can’t solve all the problems patients face, of course, but we believe it can be a salve for some. Healthcare organizations that embrace social media can help patients because they can eliminate the bureaucracy. Social media can make patients feel like someone is on their side and listening to them. It helps healthcare communicators respond to patient concerns or questions 24/7. An active presence on social media can show patients you care, you’re listening and you want to help. Social media also can help make healthcare organizations s...

Full article: https://www.godaddy.com/garage/industry/health/docs/5-way...

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