30 May '17, 4pm

Optus - An Incompetent Internet Provider

It’s not often that I experience the level of incompetence that I have from Optus, my Internet Service provider. For those of you that don’t know, Optus is the second biggest ISP in Australia…so there one of the big boys on the block. My experience has sparked me to write this article and circulate it to as many people as possible as an example of bad customer service and hopefully warn other away. So what’s the story? I’ve been a good loyal Optus customer for about 15 years and I pay for the highest level of Internet possible. About five weeks ago I noticed that the speeds were getting slower and slower…..which is never good as I regularly do video conference calls etc. After checking the speed with both the external and Optus Internet speed checks I found that I was getting about 20% of the rate that I expected. This clearly explained why many of my skype calls end up in...

Full article: http://whizzbangsblog.com/article-archive/optus-an-incomp...

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