03 Jan '13, 5pm

Be careful who you are talking to on Social Media - a lesson on understanding who the good guys are #searchfindstop

Be careful who you are talking to on Social Media - a lesson on understanding who the good guys are #searchfindstop

Let me set a scenario for you. You have an problem with your mobile phone provider in terms of a service issue. As an avid Twitter user you tweet them with the basic details of your problem. You know that it is them because they have a verified Twitter account (signified by the green tick on their Twitter address) and have a million followers. Two minutes later you get a response from them, asking to Direct Message them details of the issue, and just to verify who you are, your username and password. “Great service” you think but before you send any personal details just go back and look at this trail of events. Whilst the organisation you tweeted was the genuine party, the one who sent you the message wasn’t. They simply set up a new Twitter account, using the name @xyzsupport (where xyz could be anybody) and then monitor the public tweets being addressed to them. Spottin...

Full article: http://www.netnames.com/blog/2013/01/be-careful-who-you-a...

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