31 Jul '17, 2pm

Learn how to make sure your customers love you

Do your customers love everything about doing business with you? Or are there some areas they think you need to improve in? If you don’t know the answer to these questions, then it could be that you have unhappy customers without realising it. And of course, unhappy customers are unlikely to become repeat customers, and may even tell their friends not to do business with you. So how can you discover if you have unhappy customers, and how can you put things right? One of the easiest systems to use is Net Promoter Score (NPS). NPS has been around since 2003, and is a really easy way to see where you’re getting things right, and where you need to improve things. In this guide, we’ll look at how you can use NPS to deliver a better service to your customers. What is NPS? NPS was developed by consultancy Bain & Co. They tried to find the best question to ask customers in order t...

Full article: https://www.123-reg.co.uk/blog/business-2/learn-make-sure...

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