10 Jul '18, 1pm

Basic best practices for professional email support

In addition to your policy, create a step-by-step outline on how to deal with both satisfied and dissatisfied customers, including verbiage for when to escalate if necessary. Setting guidelines and creating templates to respond to customers in various situations is key. Create several typical scenarios to start, then expand your email templates as patterns form. This enables you to offer prompt, customer-centric responses with your professional email support.

Full article: https://www.godaddy.com/garage/basic-best-practices-for-p...

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