11 Jul '18, 1pm

Customer service performance metrics you need to track

We live in a hyper-connected digital world where the customer is not only always right, but also more demanding, empowered, tech-savvy and time-poor than ever before. If your business isn’t providing exceptional and swift customer service , your commercial growth and development could become seriously stunted — and that’s why it’s so important to keep an eye on customer service performance metrics.

Full article: https://www.godaddy.com/garage/customer-service-performan...

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