20 Jun '13, 7pm

Social Media – the Game Changer in Customer Support

Social Media – the Game Changer in Customer Support Brian Vrsalovich | June 20, 2013 | 0 Comments When I was asked to write a blog for DomainTools, I was perplexed as to what insight I could offer readers of the blog. I figured I would lean on what I know. I am relatively new to the company. But, I am far from new to the role of client services. I have worked in, or managed, client services with companies such as Amazon.com, Flying Lab Software, Pearson VUE , Genelex Biotech, Cruzio ISP, and DomainTools in the last 15 years. Each of these companies was different in their approach to support, ranging from high-touch to no-touch. The methods of offering support depends on the type of service and the audience. There are those mission critical services that require immediate access to support. On the opposite end of the spectrum are services that offer no support, leaving the ...

Full article: http://blog.domaintools.com/2013/06/social-media-the-game...

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