22 Jan '14, 9pm

Network Solutions claims, after uproar, it won't auto-charge domain name customers $1,850/year: (I'd st…

Company will not charge customers for added security service unless they accept it. Web.com, parent company of Network Solutions and Register.com, came under fire yesterday after informing some customers they would automatically be opted-in to a security program that costs $1,850. An email sent to 49 customers informed them that their accounts would have added security under a new service called WebLock. The email also indicated that customers would be charged $1,850 for the first year of the service unless they called to opt-out of the program. In an interview with Domain Name Wire today, Web.com COO Jason Teichman said the program will actually be opt-in, and no one will be charged for the service unless they agree to add it. “Candidly, we did not do a good job in wording that [email],” Teichman said. “Every one of those customers is getting a call. It’s not our intentio...

Full article: http://domainnamewire.com/2014/01/22/web-com-weblock-prog...

Tweets

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Expat

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