18 Apr '12, 4pm

SmallBiz Refresh: : Small Biz Resource Tip: nanoRep

If your company gets a lot of customer questions about either product specifics or how your service works, you may find an automated answer system could improve your reputation and increase your customer satisfaction rating. The nanoRep answers your website customers’ questions quickly and as accurately as possible by “learning” the answers. The cloud-based nanoRep answer desk gets smarter and more knowledgeable the more questions are asked. The software is user-friendly for the business and the service is simple for customers to use). Now nanoRep offers a mobile version of its customer support widget to reach the millions of smartphone users who look up product information on their mobile devices.

Full article: http://www.networksolutions.com/smallbusiness/2012/04/sma...

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