11 Jun '11, 3am

ICANN - Request for Proposal Issued For Contact Center Platform Solution Provider

ICANN - Request for Proposal Issued For Contact Center Platform Solution Provider Saturday, 11 June 2011 02:26 David Goldstein Tweet Share ICANN is issuing today a Request for Proposal (RFI) [PDF, 1.15 MB] to identify a Contact Center Service Provider capable of supporting ICANN's New gTLD Applicant Support Center operations. The Contact Center Service Provider will provide the operational infrastructure and potentially, Tier 1 customer service agents necessary for a timely and professional response to all inquiries. New gTLDs have been in the forefront of ICANN's agenda since its creation. The New gTLD program will open up the top level of the Internet's namespace to foster diversity, encourage competition, and enhance the utility of the DNS. The program will create a means for prospective registry operators to apply for new gTLDs, and create new options for consumers in ...

Full article: http://www.domainnews.com/en/icann-request-for-proposal-i...

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icann.org 10 Jun '11, 4pm

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