24 Sep '16, 1pm

Do you and your eCommerce site a bit of service - Customer Service. It could end up saving the day (and purchase).

Do you and your eCommerce site a bit of service - Customer Service. It could end up saving the day (and purchase).

Back in the day, if a customer had an issue with a product or service, they had to take it up with the customer service department. In the digital age, delivering excellent customer service is no longer a separately siloed aspect of a business – the concept needs to permeate every part of the company/customer relationship. Delivering excellent customer service online means guiding your customers. You need to guide them through an eCommerce experience that answers their questions, intuitively guides them through the process and, most importantly, allows them to easily and comfortably make a purchase. While these best practices are essential for retail sites, the basic tenet of customer service can be applied to all websites: always design with the user in mind. With that said, here are four tips you can put into practice now to improve your customer service online. 1. Integ...

Full article: https://www.godaddy.com/garage/webpro/clients/4-keys-to-d...

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